QMS4All Training Program

Introduction

The QMS4All Training Program is a cornerstone initiative under the Operational Excellence Process at Celerik. This program is part of our broader CLI Hub initiative, which focuses on fostering a culture of continuous improvement, professional growth, and alignment with our company values, mission, and vision.

Purpose

The QMS4All program is designed to:

  • Provide a clear and structured learning pathway for all employees, ensuring a deep understanding of Celerik’s Quality Management System (QMS).
  • Equip employees with the tools, knowledge, and skills to perform their roles effectively while aligning with regulatory standards and internal policies.
  • Foster a unified approach to quality, security, and compliance across all teams and projects.

Program Objectives

  • Promote Awareness and Compliance: Ensure all employees understand and adhere to Celerik’s QMS, IT Mark alignment, and ISO standards.
  • Enhance Role-Specific Competence: Tailor learning paths and courses to address the unique needs and responsibilities of each role.
  • Support Continuous Improvement: Empower teams to implement Lean principles, report non-conformances, and drive operational excellence.
  • Prepare for Regulated Environments: Equip teams involved in Category 3 compliance projects with advanced training to meet rigorous regulatory requirements.

Key Features:

  • Core Learning Path: Mandatory training for all employees, covering foundational knowledge about QMS and Celerik’s operational framework.

  • Role-Specific Learning Paths: Tailored courses addressing the unique requirements of specific roles, such as MAD professionals, software engineers, DevOps engineers, administrative teams, sales, and top management.

  • Specialized Courses: In-depth modules for employees working on highly regulated projects (Category 3) and those requiring advanced security training.

  • Evaluation and Gamification: Structured assessments, certifications, and engagement tools to motivate learning and ensure retention.

Training Structure

The program is structured into Learning Paths that combine Core Courses, Role-Specific Courses, and Specialized Training to address the unique needs of different teams while maintaining a strong foundation in the QMS.

Core Course: QMS Fundamentals

The Core Course ensures that all employees:

  • Understand the principles of QMS, document control, and continuous improvement.
  • Are aligned with Celerik’s mission, vision, and organizational structure.
  • Are equipped with foundational knowledge to perform their roles within the QMS framework.

Role-Specific Courses

Designed to deepen the knowledge and skills required for specific roles, these courses address the unique processes, standards, and tools relevant to each area of expertise, including:

  • Software Engineers
  • SRE/DevOps Engineers
  • MAD Professionals (Data and AI)
  • Administrative Teams
  • Sales and Marketing Teams
  • Top Management

Specialized Courses

For employees involved in highly regulated Category 3 compliance projects, and for enhancing security practices, these courses provide advanced training to meet specific standards and regulatory requirements

Learning Paths Overview

The program is divided into the following Learning Paths to cater to the needs of diverse roles and responsibilities:

  1. Core Learning Path (Mandatory for All Employees): Builds foundational knowledge in QMS and company standards.
  2. Role-Based Learning Paths: Combines the Core Course with tailored courses for specific roles.
  3. Compliance Projects Path: Includes advanced modules for teams working on regulated Category 3 projects.
  4. Advanced Leadership Path: Focuses on top management’s strategic role in quality, compliance, and continuous improvement.
  5. Security Awareness Path: Enhances knowledge of security protocols and best practices for all employees.

Core Learning Path

Course: QMS Fundamentals

This foundational course provides all employees with the essential knowledge and skills to understand and implement the QMS effectively.

Modules

  1. Introduction to Celerik:

    • Overview of Celerik: Mission, vision, and values.

    • Organizational structure and key roles.

    • Internal communication channels and reporting hierarchy.

  2. Introduction to Celerik Quality Management System (QMS):

    • Overview: Introduction to QMS, its components, and importance.

    • Objective: Understand and apply QMS in daily tasks.

    • Content:

      • What is QMS?

      • Celerik’s alignment with IT Mark.

      • Overview of ISO standards relevant to Celerik.

  3. DevOps Culture and Quality Policy:

    • Overview: Understanding the DevOps culture, its role in quality, and adherence to the Quality Policy.

    • Objective: Apply DevOps practices and understand their link to quality management.

    • Content:

      • DevOps principles at Celerik.

      • Integration of quality policy with daily tasks.

  4. Document Management and Control:

    • Understanding the Document Management and Control Policy.

    • Differentiation between policies, standards, guidelines, protocols, templates, and checklists.

    • Document lifecycle and version control.

  5. Reporting Non-Conformances and Corrective Actions:

    • Overview: Identifying non-conformances and implementing corrective actions using Azure DevOps.

    • Objective: Properly report non-conformances and track corrective actions.

    • Content:

      • Azure DevOps workflow for reporting issues.

      • Corrective action processes.

  6. Continuous Improvement:

    • Overview: Understanding and applying the Lean Cycle (Build-Measure-Learn) for continuous improvement.

    • Objective: Analyze and improve processes, report non-conformities.

    • Content:

      • Lean principles.

      • CLI Hub initiative

      • Tools for process improvement.

  7. Management Reviews (Introduction):

    • Overview: Introduction to Management Reviews and their importance in aligning operational performance with strategic goals.

    • Objective: Understand the basics of participating in a Management Review.

    • Content:

      • Purpose and scope of Management Reviews.

      • Metrics and data used.

  8. Data Privacy and Information Security:

    • Overview: Data privacy regulations (e.g., GDPR) and internal security policies.

    • Objective: Apply security best practices in daily activities.

    • Content:

      • Key data privacy regulations.

      • Celerik’s internal security policies, standards, and protocols.

  9. Celerik Categorization of Projects and Reporting

Role-Specific Learning Paths

MAD Professionals

Courses:

  1. Data and AI Processes:

    • Overview: Understanding Celerik’s Data Science Process, including TDSP and Agile deliverables.

    • Content:

      • TDSP phases.

      • Data acquisition, modeling, and deployment.

      • Ethical AI Development Standards.

      • Data Science and Machine Learning Modeling Standards.

  2. MLOps Best Practices:

    • Overview: MLOps standards, deployment, monitoring, and lifecycle management of machine learning models.

    • Content:

      • Automation of ML workflows.

      • Monitoring and retraining models.

  3. Metrics and Continuous Improvements for MAD professionals.

Software Engineers

Courses:

  1. Software Engineering Standards:

    • Overview: Key practices, tools, and methodologies in software engineering at Celerik.

    • Content:

      • Backend Development.

      • Frontend Development.

      • API Design.

      • Secure Coding Practices

  2. Agile Development:

    • Overview: Agile practices including sprint planning, code reviews, and continuous integration.

    • Content:

      • Agile and Scrum principles and process.

      • QA and testing standards and process.

  3. Metrics and Continuous Improvements for Developers.

SRE/DevOps Engineers

Courses:

  1. IaC ,Configuration and Cloud Services Management:

    • Overview: Automating infrastructure deployment with tools like Terraform, ARM templates.

    • Content:

      • Best practices in Infrastructure as Code (IaC).

      • Best practices for managing cloud services

  2. Continuous Delivery and Monitoring:

    • Overview: Implementing Continuous Delivery and monitoring system performance.

    • Content:

      • Deployment pipelines.

      • Performance monitoring tools.

  3. Disaster Recovery and Backup:

    • Overview: Developing disaster recovery plans and applying backup strategies.

    • Content:

      • Business continuity strategies.

  4. DevSecOps Strategy: Security in DevOps  and Infrastructure Practice

  5. Metrics and Continuous Improvements for SREs.

Administrative Teams

Courses:

  1. Corporate Governance and Administrative Policies:

    • Overview: Understanding and applying corporate governance policies at Celerik.

    • Content:

      • Record retention.

      • Confidentiality policies.

  2. HR and Finance Operations:

    • Overview: Understanding HR policies, onboarding processes, and financial operations like billing and supplier management.

    • Content:

      • HR workflows.

      • Financial compliance standards.

  3. Metrics and Continuous Improvements for Administratives.

Sales and Marketing Teams

Courses:

  1. Sales Processes and Lead Management:

    • Overview: Introduction to Celerik’s sales cycle, from lead generation to proposal development.

    • Content:

      • Sales cycle stages.

  2. Marketing Strategies and Client Relations:

    • Overview: Content marketing, brand positioning, and client retention strategies.

    • Content:

      • Marketing analytics.

  3. Metrics and Continuous Improvements for Sales and Marketing.

Top Management

Course: Strategic Quality Leadership

  1. Leadership in Quality, Compliance and Certifications:

    • Overview: Understanding certifications and ensuring compliance with ISO 9001, ISO/IEC 62304, and other standards.

    • Content:

      • Fostering a culture of continuous improvement.

      • Empowering teams to align with QMS objectives.

      • Strategic importance of certifications.

      • Alignment with business goals.

  2. Advanced Management Reviews:

    • Overview: Leading and analyzing Management Reviews for strategic decision-making.

    • Content:

      • Deep dive into metrics analysis.

      • Strategic alignment.

  3. Risk Management and Strategic Planning:

    • Overview: Identifying and mitigating risks at an organizational level.

    • Content:

      • Risk frameworks.

  4. Compliance Projects:

    • Overview: Managing projects in regulated environments.

    • Content:

      • Compliance workflows.

Specialized Courses:

Course: Compliance Projects (Category 3)

  • Objective: Prepare teams involved in highly regulated projects (Category 3) with the necessary standards, processes, and compliance requirements.

  • Modules:

    • Introduction to Compliance Projects:

      • Definition and characteristics of Category 3 projects.

      • Differences between PoC/MVP (Category 1) and regulated projects.

    • Standards and Certification Alignment:

      • Deep dive into ISO 13485, ISO/IEC 62304, and 21 CFR 820 requirements.

      • Documentation and traceability best practices.

    • Role-Specific Compliance Practices:

      • For Developers: Coding and testing standards for regulated projects.

      • For QA: Validation and verification in compliance contexts.

      • For DevOps: Secure deployment and monitoring in compliance environments.

      • For PMs: Managing compliance deliverables and deadlines.

      • For MAD: Compliance in Data-Driven Projects.

    • Audit Readiness:

      • Preparing for internal and external audits.

      • Common audit findings and how to address them.

    • Continuous Monitoring and Post-Market Surveillance:

      • Ensuring long-term compliance through monitoring and reporting.

Course: Security Training

  • Objective: Equip employees with knowledge and practices to maintain security across all operations.

  • Modules:

    • Enhanced Data Privacy and Information Security:

      • Enriched content from the Core Course.

      • Advanced security practices and risk mitigation.

    • Role-Specific Security Training:

      • Secure Coding Practices for Developers.

      • DevSecOps Strategy for DevOps Teams.

      • Data Protection in AI and Data Engineering.

      • Access Control and Confidentiality for Administrative Teams.

    • Incident Response and Monitoring:

      • Detecting and responding to security incidents.

      • Using Azure DevOps for tracking and resolving incidents.

    • Compliance with Security Standards:

      • Understanding ISO 27001 and related security certifications.

      • Maintaining security in regulated projects.

Evaluation and Certification

  1. Assessments:

    • Each course includes quizzes and problem-solving tasks such as:

      • Multiple-choice

      • true/false,

      • scenario-based questions or assessments (Real-world challenges aligned with role-specific tasks).

    • Minimum score of 80% required for certification.

  2. Gamification:

    • Leaderboards, badges, and certificates to encourage participation.

    • Earn points for completing courses, scoring high on quizzes, and finishing learning paths.

    • Badges like “Celerik Expert” or “Celerik Champion” are awarded for milestones.

    • Leaderboards ranking by department or company-wide.

  3. Progress Tracking:

    • Employees can monitor their progress through the LMS.

    • Managers receive updates on team progress and completion rates.

Learning Paths Summary

  1. Core Learning Path (Mandatory for All Collaborators):

    • Includes the Core Course.

  2. Role-Based Learning Paths:

    • Combine the Core Course with relevant Role-Specific Courses.

  3. Compliance Projects Path:

    • Core Course + Role-Specific Courses + Compliance Projects Course (for those working on Category 3 projects).

  4. Advanced Leadership Path (Top Management):

    • Core Course + Top Management Course + Role-Specific Courses.

  5. Security Awareness Path:

    • Core Course +  Role-Specific Courses + Security Training Course.

Advanced Learning Opportunities
These courses and workshops are optional and designed for deeper exploration or certification preparation.

  • Advanced QMS Workshops:

    • Quarterly workshops focused on topics like document control or non-conformance reporting.

  • Certification Training:

    • Preparation for external certifications like IT Mark or ISO.

Conclusion

The QMS4All Training Program serves as a cornerstone for building a unified understanding of quality, compliance, and continuous improvement at Celerik. By integrating role-specific learning paths and leveraging the CLI Hub initiative, the program ensures every employee is equipped with the knowledge and tools to excel in their roles.

Through this training, Celerik not only adheres to international standards like ISO 9001 and IT Mark but also fosters a culture of excellence, innovation, and collaboration. With continuous monitoring, structured evaluations, and advanced learning opportunities, QMS4All aligns the organization’s quality objectives with its strategic goals, ensuring long-term success and customer satisfaction.

This comprehensive approach ensures that all employees, regardless of their role, have the tools and knowledge necessary to uphold the highest standards of quality and innovation, making Celerik a leader in its field.